Frequently Asked Questions
Everything you need to know before your collection.
Booking
How do I book a collection?
Enter your postcode, choose your address, select where your donation helps, and follow the steps..
How do I amend my booking?
Contact us as soon as possible and we’ll try to update it.
What time will you collect?
We’ll usually give you a collection window in advance.
Will I get confirmation?
Yes, you’ll receive confirmation after booking..
Collection Day
I won’t be home
Leave your donation in a safe place and let us know when booking.
What if it rains?
Please keep items covered or inside until collection.
You didn’t collect my bags
Contact us and we’ll check and rearrange if needed.
Donations
What items do you accept?
Clean clothing, paired shoes, accessories, bags, jewellery, books, soft toys, new bed linen, towels, and working electronics.
What items don’t you accept?
We don’t accept dirty or damaged items, duvets or pillows, furniture, large items, baby equipment, or things like food, paint, and medicines.
What happens to clothes?
Items are sorted and reused to support local causes.
Do you accept furniture?
No, we only collect smaller items like clothing and household goods.
About Your Collection
How do collections help?
Items collected help raise funds through reuse and resale, supporting local community initiatives.
Is TexCollect a charity?
No — TexCollect is a collection service supporting a community preloved shop and local causes.
Is it free?
Yes — collections are completely free.
How do I know it’s genuine?
Bookings are made through our website, and drivers can confirm your collection details on arrival.